Chromium X Series Errors

The Chromium X touchscreen will guide the user through recoverable errors. If the error continues, or if the instrument has seen critical or intermediate errors, email support@10xgenomics.com with the displayed error code. Support will request a troubleshooting package. Upload pertinent logs to 10x Genomics by navigating to the Logs menu option on screen.

There are two types of errors:

Critical Errors — When the instrument has seen a critical error, the run will immediately abort. Do not proceed with any further runs. Contact support@10xgenomics. com with the error code.

  1. System Error

  2. Pressure Error

  3. Chip Error

  4. Run Error

  5. Temperature Error

  6. Software Error

User Recoverable Errors — Follow error handling instructions through the touchscreen and continue the run.

  1. Gasket Error

  2. Tray Error

  3. Chip Error

  4. Unsupported Chip Error

  5. Update Error

Consult the Chromium X Series (X/iX) User Guide (CG000396) for additional information and follow the Chromium X touchscreen prompts for execution.